Privacy Policy

This privacy policy explains Kiwi Orthotic Services collects, uses, and discloses personal information about its customers and other individuals, and provides other information regarding our policies and practices regarding collection, use, storage, and disclosure and personal information.

What personal information does Kiwi Orthotic Services collect?

The types of personal information we collect will depend on the type of product or service purchased by you. Generally, we keep a record of one or more of the following types of information: Information that identifies you, such as your name, address, email address, occupation, telephone, date of birth, language preference and other information provided by you. We may actively seek to collect personal information (for example, health information) only if it is necessary for our business purposes. Generally, we only collect your personal information directly from you, unless it is not reasonable or practical for us to do so. Sometimes, we act as an agent for others when collecting personal information about you, such as extended medical insurance companies or government entities only in the context for getting pre-approval on payment for products (if applicable). We advise you when we do this.

How may Kiwi Orthotic Services use your personal information?

We use your personal information for our various departments to identify and contact you for appointment reminders, product expiration dates, promotional offers, etc. fulfill additional purposes that are identified when the personal information is collected, including purposes identified in application forms, web pages, or other documents provided to you.

How may Kiwi Orthotic Services disclose your personal information?

Sometimes, the law requires us to give out information about you, such as, a court if we were ordered to do so under a subpoena. Depending on the product or service that we provide to you, we may also disclose your personal information to: government agencies or extended medical insurance providers such as for registration or validation purposes.


Consent requirements vary depending upon circumstances and upon the type of personal information that is to be collected, used or disclosed. In determining whether your consent is required and, if so, which form of consent is appropriate, we will take into account both the sensitivity of the personal information at issue and the purposes for which we will use the information. Consent may be expressed, implied (including through use of “opt-out” consent where appropriate), or deemed by law. For example, if you request information about a product and provide us with your contact information, your consent to use the contact information to send you product information is implied. If you wish to revoke your consent to collection, use, or disclosure of your personal information, please contact our Chief Privacy Officer, whose contact information is provided below.

How does Kiwi Orthotic Services protect the security of your personal information?

We take reasonable steps to protect your personal information from misuse, loss, unauthorized access, modification or disclosure. For example, your personal information is stored in secured office premises or an off-site data centre and in electronic databases requiring logins and passwords for access. Information access is restricted to employees whose job purpose reasonably requires access, and we require all employees to maintain the confidentiality of personal information. We use secure methods to destroy or de-identify any personal information, provided the information is no longer needed by us for any purpose and provided the destruction is permitted by law.

Changes to our Privacy Policy

We may amend this privacy policy from time to time. Where appropriate, we will notify you in advance of changes to our privacy policy. Also, this privacy policy may be supplemented or modified by additional terms between Kiwi Orthotic Services and you.

Opting out of promotional communications

If you no longer wish to receive promotional information from Kiwi Orthotic Services please click on the Unsubscribe link at the bottom of the e-mail message you have received. You may also contact our office administrator at the Kiwi Orthotic Services head office directly at 604-634-3338 to opt out of future promotional communications.

Correction of your personal information

We strive to ensure that all your personal information collected, used or disclosed is accurate, complete and up to date as is appropriate in the circumstances. You must promptly notify us in writing if there are any changes to your personal information. If you believe that your personal information, held by Kiwi Orthotic Services, is incorrect or out of date, please contact our Chief Privacy Officer, whose contact information is provided below.

Questions or Complaints

We will try our best to answer any questions you may have, correct any error(s) on our part or resolve any complaint that you may have about our personal information handling practices. If you have any questions or concerns regarding this privacy policy or our personal information handling practices, please contact our Chief Privacy Officer, whose contact information is provided below.

Kiwi Orthotic Services
Chief Privacy Officer
13465 King George Blvd (second floor)
Surrey, BC, V3T 2T8
Email: privacy (@)